Business letters fall in the category of Formal letters.

Business letters are formal letters used for official communication. They are written to or by commercial/ business enterprises for business correspondence. Therefore, they must be simple, brief, clear and formal in tone and content. . A business letter is a permanent written record and is an important document having importance in legal matters. As commercial correspondence is very important in today’s world, mastering the art of writing business letters will definitely get one an added advantage

There are basically three types of business letters – i) Enquiry ii) Order iii) Complaint

1. Enquiry –
   • For a course
   • Regarding service
   • For a product
2. Order
   • Placing order
   • Cancelling order
   • Reply to order letter
3. Complaint-
   • For deficiency in services
   • For defective product

TIPS OF WRITING A BUSINESS LETTER

1. Letter must be to the point and clear
2. Use simple formal language
3. Avoid abbreviations
4. Write – Yours…